Job Description

Detail-oriented and proactive administrative professional with experience in customer service, data management, and high-volume order processing, seeking to contribute to a dynamic produce distribution team. Adept at managing complex accounts, resolving discrepancies, and ensuring accuracy across EDI/iTrade platforms. Eager to leverage strong communication skills, Microsoft Office proficiency, and a commitment to operational excellence to support service efficiency and deliver outstanding customer support in a fast-paced, time-sensitive environment.

Essential Job Functions:

• Manage day-to-day communications with key accounts via iTrade and EDI platforms, ensuring timely processing of orders, acknowledgments, and invoices.
• Cross-reference purchase orders, shipping confirmations, and invoices for accuracy, identifying and resolving discrepancies proactively.
• Serve as the primary point of contact for high-maintenance accounts, ensuring exceptional service levels are maintained.
• Track and troubleshoot EDI transmission errors and collaborate with internal IT/EDI support to resolve issues efficiently.
• Coordinate with sales, shipping, and accounting teams to ensure customer specifications and delivery schedules are met.
• Maintain accurate and updated records of customer interactions and transaction histories.
• Follow up on rejected orders, chargebacks, and compliance violations; provide documentation and corrective actions as needed.
• Monitor customer portals and alert appropriate departments of changes, new item requests, or special handling instructions.
• Support process improvement initiatives to enhance service efficiency and reduce manual interventions.

  Qualifications:

• Minimum 2–3 years of customer service experience, preferably in produce distribution, foodservice, or perishable goods.
• Strong working knowledge of iTradeNetwork, SPS Commerce, or comparable EDI platforms.
• Experience handling national or high-volume accounts with complex service needs.
• Excellent attention to detail, organizational, and time management skills.
• Proficient in Microsoft Office Suite, especially Excel.
• Ability to work independently and manage competing priorities in a fast-paced environment.
• Strong verbal and written communication skills.
• Bilingual (Spanish/English) a plus.

Preferred Skills:

• Knowledge of produce industry terminology and standards.
• Familiarity with order guides, slotting, GS1 standards, and vendor compliance requirements.
• Experience working with ERP systems.

Physical Requirements:

• Ability to sit for extended periods while working at a computer workstation.
• Manual dexterity required to operate standard office equipment (keyboard, mouse, phone, copier, etc.).
• Occasionally required to stand, walk, bend, stoop, or reach with hands and arms.
• May need to lift or move boxes, binders, or files weighing up to 25 pounds.
• Ability to work in a refrigerated environment (cold dock or warehouse) for short periods when verifying shipments or resolving customer issues (as needed).
• Must be able to handle the fast-paced environment and time-sensitive demands typical in produce distribution.

Other Duties This job description is not designed to cover or contain a comprehensive listing of responsibilities. Duties may change at any time with or without notice.

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