Customer Support/Live Chat Support Job at Snaphunt, United States

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  • Snaphunt
  • United States

Job Description

The Offer

  • Work alongside & learn from best in class talent
  • Flexible working options
  • Opportunity to make a positive impact

The Job

You will be responsible for :

  • Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
  • Partnering with the sales team to ensure that new customers are onboarded successfully.
  • Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
  • Ensuring a high level of customer renewals.
  • Building strong product expertise and providing training & ongoing support as required.
  • Providing feedback and advocacy on customer pain-points to internal teams.
  • Handling inbound calls and emails in a professional manner.
  • Resolving customer inquiries and requests and ensuring strong customer satisfaction.
  • Working with various internal teams to ensure prompt and accurate order processing and delivery.
  • Escalating customer feedback as required.

The Profile

  • You have at least 1 year experience within a Customer Service or Customer Success role, ideally within the Medical Devices industry.
  • You possess excellent interpersonal as well as written and verbal communication skills.
  • You are a strong networker & relationship builder
  • You pay strong attention to detail and deliver work that is of a high standard
  • You are a strong team player who can manage multiple stakeholders

The Employer

Our client continues to provide patients with new technologies and innovative procedures designed to make state-of-the-art treatments readily available while maximizing outcomes.

Job Tags

Full time, Flexible hours,

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