Job Description

Russell Tobin & Associates is currently seeking a Document Specialist/Customer Service , 6+ Months Contract role for one of our Fortune 500 clients, for 100% Remote. Apply today for immediate consideration.

Position: Document Specialist/Customer Service

Location: Owensboro, KY

Duration: 6+ months, with possible extension

Pay rate: $22.00-24.00/hr on w2

JOB SUMMARY:

Primary Duties and Responsibilities:

• Performs a variety of document processing and record keeping tasks associated with customer accounts that require a thorough knowledge of products and services in the assigned area.
• Duties may include entering new account information; changing information on existing accounts; recording transactions; answering customer inquiries; receiving, classifying, consolidating and summarizing documents and information; completing reports and providing administrative support.
• Responsibilities may also include customer service duties such as answering customer inquiries, resolving customer problems and responding to customer requests for information.
• Processing income checks and packages for Assumptions and Subordinations.
• Mailing out packages for Assumptions and Subordinations.
• Assisting in a phone queue to help answer questions to customers associated with Assumptions and Subordinations.
• They will be expected to Complete checks same day, scan all packages same day and stay within SLA.
• There are currently 30 employees in this department and Candidate will interact with Customers, internal/external clients, phone and email.
• Internal face-to-face with peers and on-site management.

Required skills:

Great customer service and communication skills, ability to work in a high-pressured environment, ability to multi-task, great teamwork

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

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