Summary Objective: Manage all aspects of the fitness floor and operations in order to create a welcoming, safe and productive environment for members and staff. Build a team of professional and qualified trainers to ensure that members are provided with the ultimate fitness experience during every visit. Exceed revenue, profitability and service goals. Essential Functions: Deliver the Ultimate Fitness Experience to every member, every time Recruit, hire, and manage fitness staff Oversee fitness center operations and programs Assist in day-to-day club operations as a member of the management team Conduct new member orientation, movement analysis, and other pre-exercise programs Provide team members with ongoing feedback and formal evaluations Surpass personal training sales and performance goals Employee Benefits: All US Fitness team members receive: Complimentary Membership and Guest Privileges Discounts on Personal Training, Mind&Body, Aquatics, and Kids Programs Discounts on Serenity Day Spa Services and all apparel Employee Referral Gift In-house Continuing Education Credits and CEC Reimbursement Additional Full Time Benefits: Medical, Dental, Vision, Supplemental Benefits and Group Life Insurance Benefits 401(k) Retirement Plan Paid Time Off Job Responsibilities: Design safe and effective individualized fitness programs for members Create revenue projections for training programs and manage expenses Maintain personnel files and ensure up-to-date certifications Ensure trainers are meeting required training minimums Manage personal trainers' time and attendance and submit accurate payroll information monthly Manage personal training billing and accounting systems Manage and track personal training schedule Meet at least once per month with General Manager Reports safety issues or injuries to General Manager and completes accident and witness reports as needed Inspects equipment weekly, keeps inventory, and reports repair needs to the Maintenance Director Manages communication with members regarding requests or changes to training schedules Respond to any member or guest concerns or comments within 48 hours Understand and model employee standards of conduct and ethics Uphold club building, facilities, service, program, and emergency procedures Act as Manager On Duty when required Assume other duties as assigned Work early morning, evening, and weekend hours as necessary Required Knowledge, Skills, & Abilities: Excellent verbal and nonverbal communication skills Excellent listening skills Ability to motivate and nurture others Strong work ethic that includes punctuality, organization, and attention to detail Ability to maintain a friendly, enthusiastic, and positive attitude Outwardly facing professional appearance Confidence and desire to create new relationships quickly Ability to quickly acquire and apply new knowledge and skills Willingness to work flexible hours Ability to handle challenging customer experiences with patience, tact, and professionalism Ability to build a team and manage team members effectively Basic computer skills (MS Office, email, MS Windows) Ability to create individualized fitness programs Demonstrated selling skills Required Experience, Education, & Certifications: Nationally recognized personal training certification from a US Fitness accepted provider required Current CPR/AED certification required Bachelor's degree in exercise science, physical education, kinesiology, or related field preferred Fitness management and personal training experience preferred Relocation: Candidates outside of the specified area are welcome to apply but if selected for an interview, they must be willing to travel at own cost. Relocation assistance is not offered.
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