Job Description
What you can expect
We are seeking an Investigations and Risk Management (IRM) Analyst to join Zoom's Trust & Safety (T&S) team. T&S plays a critical role in keeping the platform safe. We detect and investigating harmful behavior, address abuse reports, respond to global law enforcement requests, enforce export control regulations, and develop tools to prevent and mitigate abuse.
About the Team
The Investigations and Risk Management (IRM) team leads in-depth investigations and analytics to uncover abuse that occurs both on and beyond the Zoom platform. Collaborating with internal stakeholders and external organizations, IRM leverages advanced internal tools, data analysis, and engineering support to prioritize transparency, user safety, and platform integrity-all while upholding user privacy. We're looking for an experienced analyst to strengthen IRM's internal and external impact.
Responsibilities
+ Detecting and investigating suspicious or abusive behavior across the platform, including spam, account takeover (ATO), impersonation, and child safety concerns.
+ Identifying, monitoring, and mitigating abusive activities across the Zoom platform by researching and developing detection and prevention strategies.
+ Developing investigative processes and conduct deep-dive investigations into abuse trends and behavioral anomalies using mid-to-advanced OSINT techniques and internal tools.
+ Triaging, investigating, and resolving abuse reports in a queue-based environment, ensuring compliance with Zoom's Terms of Service and Acceptable Use Guidelines.
+ Reviewing and assessing sensitive, confidential, or controversial content as part of enforcement workflows.
+ Collaborating with Engineering, Product, Support, and Data Science teams to identify platform vulnerabilities, analyze trends, and close enforcement gaps.
+ Producing internal reports, executive summaries, and data-driven presentations to inform leadership and support decision-making.
+ Serving as an escalation point for urgent or complex incidents, performing thorough root cause analyses and recommending corrective actions.
What we're looking for
+ 5+ years of experience in Trust & Safety, abuse investigations, or a related field.
+ Prove ability to analyze complex data and recognize patterns of abuse or risk.
+ Demonstrate proficiency in SQL and comfort working with large, unstructured datasets.
+ Show communication, organizational, and project management skills, with experience reporting, presenting findings, and delivering feedback.
+ Demonstrate attention to detail, curious, and skilled at navigating ambiguity and troubleshooting complex issues.
+ Collaborate cross-functionally to improve tools, processes, and policies.
+ Demonstrate growth mindset with the ability to adapt in a fast-paced and evolving environment.
+ Require participation in a rotating on-call schedule for escalations during weekends and holidays.
Salary Range or On Target Earnings:
Minimum:
$65,400.00
Maximum:
$158,700.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
07/17/25
Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn ( for more information.
About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment​
At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form ( and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
#LI-Remote
Job Tags
Work at office, Remote work, Weekend work,
Similar Jobs
Nurses Direct LLC
...This job provides respiratory care treatment, oxygen services, diagnostic testing and ventilation support services to both in-patients... ...Certifications Required -Current License as a Respiratory Therapist in the state of practice Credentialed by the National Board...
International Leadership of Texas
...Primary Purpose: Support the Area Director of Special Education in overseeing the implementation and effectiveness of the charters special... ...state special education law Understanding of the individual needs of special needs students Ability to communicate with all...
State of Florida
...Requisition No:856013 Agency: Juvenile Justice Working Title: OPS JUVENILE PROBATION OFFICER - 80900066Pay Plan: Temp Position Number:80900066 Salary: $ 18.00 - Per Hour Posting Closing Date: 07/20/2025 Total Compensation Estimator The Department...
United Home Experts, Inc
...team of field marketers representing United Home Experts at a variety of events across New... ...~ Consistent availability of 3 to 4 weekends a month ~ Past sales or field marketing... ...integrity and being a company people love to work for and customers are proud to refer. The...
FiveStar Senior Living
...a supportive culture centered around advancing their lives, as well. The Opportunity The Life Enrichment (Activities) Program Director is responsible for ensuring a well-rounded, evidence-based activities and recreation program for the residents in the community...