Job Description

Job Title: Phone Operator – ENT Department

Location: Tempe, AZ

Hours & Schedule: Monday–Thursday: 8:30am–4:30pm (1-hour lunch); Friday: 8:30am–12:30pm

Work Environment: Clinical front office – high-volume ENT medical setting

Salary / Hourly Rate: $19 – $22 per hour, based on experience

Benefits Offered: Health, vision & dental (with $300 employer contribution), optional 401K with match

What our ideal new team member looks like:

Our perfect fit for this role is a person-first communicator who is calm under pressure, upbeat by nature, and deeply empathetic. You genuinely care about others, especially when they don’t feel their best. You’re comfortable handling 80–120 calls a day and know when to transfer or escalate with confidence. You thrive in busy environments, remain composed, and know how to make a sick patient feel seen and heard.

Job Summary:

The Phone Operator is essential to the flow of communication in our ENT department. This role manages a high volume of patient phone calls, facilitates scheduling, and supports administrative coordination. You'll be the voice of our clinic, often the first point of contact for patients, and a key part of ensuring they feel supported and cared for from the very beginning.

Job Duties & Responsibilities:

• Answer 80–120 calls per day in a professional and compassionate manner
• Triage calls and direct appropriately to schedulers, medical assistants, or providers
• Schedule and confirm patient appointments using EMR system
• Document and update patient records accurately
• Coordinate with medical and administrative staff to ensure seamless patient flow
• Maintain HIPAA compliance and protect patient confidentiality
• Contribute to an organized, supportive, and efficient front-office environment

Prerequisites / License & Certification Requirements:

• At least 1 year of healthcare experience in a similar phone-based role
• Proven ability to manage high-volume phone calls
• Experience with patient scheduling systems and EMR software
• High school diploma or equivalent required
• Outstanding communication and listening skills
• Strong emotional intelligence, patience, and empathy

If you meet all of our criteria and would like to be considered, please apply with your most updated Resume/CV. Cover letter and references are preferred but optional. We look forward to meeting with you!

Requirements

At least 1 year of healthcare experience in a similar phone-based role

Proven ability to manage high-volume phone calls

Experience with patient scheduling systems and EMR software

High school diploma or equivalent required

Outstanding communication and listening skills

Strong emotional intelligence, patience, and empathy

Benefits

Salary/Hourly Rate: $19 – $22 per hour, based on experience
Benefits:

• Health, dental, and vision insurance (includes $300 employer contribution)
• Optional 401(k) with employer match

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