Job Description

Requisition No: 857089 

Agency: Department of Health

Working Title: MEDICAL UNIT SPECIALIST - 64059545 1 1 1

 Pay Plan: Career Service

Position Number: 64059545 

Salary: $37,136.06 - $37,180.00 annually 

Posting Closing Date: 08/01/2025 

Total Compensation Estimator 

MEDICAL UNIT SPECIALIST - OPEN COMPETITIVE

Job Summary-Medical Unit Specialist:   The successful incumbent  will work for the Medical Services program and will serve as a back-up for the Admitting/Eligibility departments, Centralized Medical Records, Centralized Call Center. This position requires frequent travel to five clinic locations throughout Pinellas County. A valid Florida Driver’s License and reliable transportation is required for this position. Incumbent should have the ability to work as a team member and independently in a fast-paced environment and must possess excellent customer service skills. Must have a positive attitude, be flexible, approachable and accept change readily

Performs the following medical record functions:

• Responds to Release of Information requests, including legal, subpoenas, and disability and client requests within 7-10 business days. 
• Uses databases to input data as required. Scans and imports medical records. Monitors fax machines to ensure that all faxes are received/sent promptly. 
• Answers telephone inquiries related to Release of Information and Medical Records in general and provides responses to internal and external clients. 
• Sorts and distributes mail that is received in the Medical Records department.
• Uses various office equipment including telephones, fax and copy machines. Orders supplies for the department when needed.

Performs the Following Admitting & Eligibility functions:

• Uses multiple computer applications to determine client financial eligibility for services based on established criteria for new and established clients. 
• Assists clients with completion of consents, forms and applications as needed. Collects and updates client demographic information. 
• Schedules client appointments and places reminder phone calls.
• Serves as a back-up cashier.
• Scans and attaches documents to client medical records. 
• Process requests for copies of medical records in accordance with State law and HIPAA. 

Centralized Call Center

• Answers incoming calls made to all Health Departments locations.
• Responds to caller’s general information requests and/or inquiries in a professional and courteous manner
• Refers and transfers callers to the most qualified area when needed
• Makes announcements over the public-address system as needed
• Utilizes an effective messaging system to ensure follow up
• Informs callers of public information as needed
• Schedules patient appointments
• Tracks calls appropriately
• Obtains patient demographic and insurance information
• Updates pertinent information and enters into HMS/EagleSoft
• Cancels/reschedules appointments associated with calls
• Completes appointment reminders and reschedules missed appointments as needed.

Other Related Duties as Assigned:

• Performs other duties as required
• Keeps supervisor informed
• Attends staff meetings as required
• Attends training for personal and professional growth
• Meets annual training requirements
• Provides back-up assistance to the admitting department

Knowledge, Skills and Abilities needed for the position:

• Ability to prioritize work, manage diverse situations, and identify and adjust to changing priorities
• Ability to establish and maintain effective working relationships.
• Ability to provide excellent internal and external customer service
• Skilled in the use of computer systems/programs 
• Skilled in the use of office equipment such as fax, copy machines, and scanners Knowledge of patient confidentiality laws.

Minimum Qualifications:

• At least 1 year experience working in a medical office setting
• At least 2 years of computer experience 
• At least 2 years’ experience working in a fast-paced customer service position
• Valid driver’s license with access to private transportation or able to obtain within 30 days of hire.
• Work experience using multiple databases/computer software programs

Other Desirable Qualifications:

• Experience working in a call center
• Experience working in a medical records department
• Experience working with different health insurances, including Medicaid
• Knowledge of Medical Terminology
• Experience determining financial eligibility for clients/patients
• Bi-lingual In English and Spanish 

*Note: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. 

  Where You Will Work:

St. petersburg Health Department: 205 Dr MLK Jr St N, St. Petersburg FL33701

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click );

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, visit  .

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:  

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement. 

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