Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical’s vast offering. Through a clear understanding of their customer’s objectives, the CSM can activate a large range of internal and external capabilities to alleviate any pain point, align expectations, as well as help draw and deliver on an appropriate collaboration roadmap.
We are growing our Customer Success team to continue offering thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open source infrastructure and applications.
This role is a first step in the CSM organisation. Although you will primarily focus on the Tech segment, including the store customers, you will also have a portfolio assigned. Ubuntu is chosen by thousands of new users every month. Our responsibility is to ensure the best user experience for them through problem-solving, onboarding, enablement and value realisation all the way to success. Collaborating with other teams and participating in campaign efforts, you will connect with a diverse set of users of Canonical products and identify our future champions.
Location: This role will be based remotely worldwide.
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence – in order to succeed, we need to be the best at what we do.
Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business
Jobicy job ID: 109868...nearly all indoors, and position may require travel throughout the service area. 2. Individuals must be able to workday, night, and swing shifts as the Dispatch department operates 24 hours a day, 7 days a week, 365 days of the year. Individuals may be called to work...
...shifts In this fast-paced, high energy environment where great guest service is essential, how do we ensure our guests vehicles are parked and secure while they enjoy their time with us? As a Valet and Transportation Manager, you will have a genuine passion for guest...
Chief Diversity, Equity, and Inclusion Officer #24-239 Location Manhattan - Legal Aid Society Headquarters Deadline is 3:00 PM EST for Date Listed 2024-11-27 Job Description The Legal Aid Society, the nation's largest and oldest public defense and civil...
...*The starting compensation package shown includes a $10,000 Special Education hiring incentive and a $5,000 Liberty County stipend*... ...assignments Special Knowledge/Skills: Knowledge of special needs of students in assigned area Knowledge of the Admission, Review...
...issues that impact the community.SummaryCambridge/Somerville WIC has an exciting opportunity for a motivated and professional Nutritionist to join our fast-paced team working under CHA. Cambridge Health Alliance provides comprehensive benefits. The Women, Infants, &...