SUMMARY
UNITERS Group is the market leading vertically integrated furniture protection provider, offering protection plan services to consumers, retailers and manufacturers, with the nation’s largest technician network. The Customer Success Training Lead (CSTL) will be responsible for conducting frequent store trainings, virtual trainings, and facilitating technician clinics to drive sales of furniture protection plans, products, and services in an assigned territory.
ESSENTIAL FUNCTIONS
● Conduct in-person and virtual meetings to present and communicate training initiatives, product rollouts, and continuing education to increase protection plan sales and/or product attachment at the retail level
● Work directly with business stakeholders in the development of training
● Ability to build strong relationships with assigned retail partners, sales associates, sales leadership
● Measure key performance indicators to determine the effectiveness of specific training, areas of concern, and best practices
● Assist in supporting the retailer’s training knowledge through Reach360 LMS platform and other web-based platforms
● Maximize time in the marketplace to conduct store visits, new hire training, and coaching sessions
● Track and manage calls and store visits
● Serve as a brand ambassador, ensuring a positive and professional representation
● Domestic travel is required up to 80%. Some weekend days are required, and from time-to-time holidays or special sales events
REQUIRED COMPETENCIES
● Proficient in Google Suite and Microsoft Office
● Ability to navigate virtual meetings - Google Meet, MS Teams, and Zoom
● Excellent written and verbal communication skills
● High business acumen and strong analytical skills
● Self-motivated
● Organizational skills and the ability to effectively multi-task and meet deadlines
● Ability to coach and deliver constructive feedback
● Facilitate small to large group meetings
● Ability to inspire and influence others and work in a fast-paced environment
● Adaptive to change
● Collaborative, team-oriented individual with a strong sense of integrity and professionalism
● Valid driver’s license
REQUIRED EDUCATION AND EXPERIENCE
● BA/BS Degree is preferred, equivalent experience in the role or similar role will be considered
● 3+ years experience in Retail Sales Training, Sales Facilitation, Training Management, and or Furniture Protection Plan Industry Experience
WHAT YOU'LL LOVE ABOUT WORKING HERE
EEO Statement
Uniters NA, LLC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experience within our workforce.
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