Job Description

Key Required Skills

Experience analyzing the customer requirements and develop a solution architecture that addresses the technical, management, maximizes automation, and provides operational reporting aspects of the proposal.

Position Description

• ​Provide development support for ServiceNow projects and enhancements.
• Develop process workflows and automation strategies.
• Collaborate with the team in architecture design development and reviews.
• Lead the development of solution artifacts, such as road maps, optimization of operations, architecture and/or block diagrams with a view outside of User Story requirements.
• Based on your experiences and interests, we may ask you as a technology professional to support growth-related activities, including prototypes, and oral presentations. Team members are also expected to uphold and maintain appropriate certifications for their practice expertise.

Detailed Skills Requirements

FOUNDATION FOR SUCCESS ( Basic Qualifications )

• Bachelor's and 3 years of experience, Master's and 1 year of experience or 7+ in lieu of a degree
• 5+ years of experience as ServiceNow developer
• 3+ years of experience with technical discussions and reviews.
• Experience across numerous parts of the ServiceNow platform and experience with commonly integrated third-party technologies
• Excellent understanding of system architecture, design principles, and impacts
• Experience supporting IT related data integrity (CMDB, HAM, SAM etc.)
• Excellent technical leadership skills and initiative to take on additional responsibilities.
• Excellent written and oral communication skills to deliver technical solutions simply and succinctly
• Experience with the US Federal Government
• Must be able to obtain and maintain a Public Trust. Contract requirement. 

*** Selected candidate must be willing to work on-site in Woodlawn, MD 5 days a week.

FACTORS TO HELP YOU SHINE ( Required Skills ) These skills will help you succeed in this position:

• 3+ years of experience with developing ServiceNow solutions across various platform applications, such as ITSM, ITOM (HAM and SAM), ITBM, CSM, SecOps, GRC, HR
• 3+ years of Industry experience (e.g. Financial Services, Healthcare, High Tech, Manufacturing, Retail, etc.)
• 2+ years of technical leadership experience driving change/solutions.

HOW TO STAND OUT FROM THE CROWD (Desired Skills) Showcase your knowledge of modern development through the following experience or skills:

• Required ServiceNow required certification:
• Certified System Administrator (baseline)​
• ​Certified Application Developer (baseline)
• Additional ServiceNow CIS certification with preference for the following:
• CIS – Customer Service Management
• CIS – IT Service Management
• CIS – Discovery
• CIS – Service Mapping
• CIS – Strategic Portfolio Management
• CIS – Application Portfolio Management
• CIS – Software Asset Management
• CIS – Hardware Asset Management
• ​​Experience with Web development, including technologies such as X-HTML, CSS3, SQL, XML, Angular and JavaScript, PHP, .NET, or Java
• Experience with implementing Java scripting to support automation across the various modules in ServiceNow
• Experience with REST and SOAP web service protocols
• Experience with Business Rules, Workflow, Identification Rules, Workspaces and External Portals
• Knowledge of SAML, Active Directory, or LDAP
• Specialized ServiceNow Developer Certifications, including ITSM, HAM, SAM, ITBM, CSM, SecOps, GRC, TRM/APM or HR
• Project Management or Agile certification
• ITILv4 Foundations Certification
• Ability to work in a high growth, fast paced environment

Education

• ​Bachelor's and 3 years of experience, Master's and 1 year of experience or 7+ in lieu of a degree
• Must be able to obtain and maintain a Public Trust. Contract requirement. 

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