Our client, a ServiceNow services organization, are hiring a ServiceNow Developer with expertise in IT Operations Management (ITOM) to join the team in New York on a contract basis. The successful candidate will be responsible for designing, developing and implementing ServiceNow solutions with the aim to enhance IT operations across the business.
Responsibilities
Design, develop and enhance ServiceNow ITOM solutions, including Discovery, Service Mapping, Event Management and CMDB.
Implement and support automated workflows and integrations leveraging APIs, MID Servers and web services to streamline IT operations.
Collaborate cross-functionally with infrastructure, cloud and application teams to ensure the accuracy, completeness and visibility of configuration item (CI) data.
Develop automation solutions using Orchestration and Flow Designer to improve efficiency and minimize manual processes.
Identify, troubleshoot and resolve issues, optimising the performance, scalability and security of ITOM-related functionalities.
Produce and maintain comprehensive documentation, including technical specs, implementation roadmaps and user support materials.
Remain up to date with the latest ServiceNow features, enhancements and industry best practices to ensure continuous platform improvement.
Skillset
At least three years of hands-on experience developing solutions within the ServiceNow platform.
Deep expertise in ITOM modules, including Discovery, Service Mapping, Event Management, and CMDB.
Proficient in scripting languages such as JavaScript and GlideScript, with solid experience using Flow Designer.
Skilled in configuring and troubleshooting MID Servers for seamless integrations.
Strong foundational knowledge of infrastructure components like servers, networks, and cloud technologies.
Well-versed in ITIL frameworks and CMDB best practices.
Capable of producing clear, concise technical documentation and implementation plans.
Certified in ServiceNow ITOM, Discovery, or CMDB (preferred).
Excellent communication and teamwork skills across technical and non-technical teams.
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